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APM Project Management Qualification 2024

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  1. Introduction
  2. Life cycles
  3. Governance arrangements
  4. Sustainability
  5. Business case
  6. Procurement
  7. Reviews
  8. Assurance
  9. Transition management
  10. Benefits management
  11. Stakeholder and communication management
  12. Conflict resolution
  13. Leadership
  14. Team management
  15. Diversity and inclusion
  16. Ethics, compliance and professionalism
  17. Requirements management
  18. Solutions development
  19. Quality management
  20. Integrated planning
  21. Schedule management
  22. Resource management
  23. Budgeting and cost control
  24. Risk and issue management
  25. Change control
  26. Exam preparation

In this topic we discuss

Understand conflict resolution as the ability to identify and address differences between individuals and/or interest groups.

Learning outcomes

  1. Know the sources of conflict within a project.
  2. Understand that conflict can have both positive and negative impacts within a project.
  3. Know ways in which conflict can be addressed in different situations (such as Thomas Kilmann Conflict Mode Instrument).