Purchasing enquiries
We accept all major credit and debit cards (except AMEX), and can accept local authority purchasing cards (P Cards) – for purchased courses you can access your invoice here https://citivirtual.co.uk/my-account/orders/ – unfortunately we do not currently offer payment plans. Or send an email to Operations@citi.co.uk with your query.
Purchase online
Pay securely online using Barclays - Encrypted and Cyber Essentials certified
Byte-sized learning
Access the learning bytes at a pace to suit your life - without time or access limits!
Examination
Test your readiness with our mock or sample papers before completing the official examination
Certification
Be ahead of the competition with industry recognised accreditation
We accept all major credit and debit cards using Mastercard, Visa, Diners Club, Discover, JCB, Maestro – unfortunately we do not accept American Express at present.
You can select Invoice Company to raise an invoice to be paid offline by your accounts team using BACS/SWIFT/IBAN. You can view your invoice(s) when logged on here https://citivirtual.co.uk/my-account/orders/
You can edit your billing address here – https://citivirtual.co.uk/my-account/edit-address/
Updated invoices can be viewed here – https://citivirtual.co.uk/my-account/orders/
Or get in touch at Operations@citi.co.uk with your order number and we can help.
We do not offer the facility to pay using instalments, but you can break down the cost by purchasing the distance learning first – and the examination when you have completed your studies.
We offer a “no questions asked” refunds policy, if requested within 14 days of purchase. This is subject to our fair-use policy, you can read our full Terms & Conditions here https://citivirtual.co.uk/terms-and-conditions/
The most typical reasons for a card being declined are:
- Card details entered incorrectly – please check and try again
- Transaction flagged as fraudulent – please check with app or card issuer
- Card has expired or reached limit – please check with card issuer
- Unsupported card like American Express
- Card issuer has placed a hold on the payment and needs authorisation
If you have another payment error please get in touch with us via LiveChat or Support@citi.co.uk
If you have another comment or question please get in touch with us via LiveChat or Operations@citi.co.uk
We are passionate about all things change – be that you, your team, your organisation, strategy or the world at large. Some say ambitious and we say…why not? CITI Virtual learning takes care of the delivery of content and modality with CITI itself, the IP, consulting, academic research and excellence in Change, projects and leadership…a great combination to support your needs!
We have a core group of experts alongside a dedicated network of partners and associates that we work with to provide the best in class of learning, development, coaching and subject matter expertise as and when needed. Want to find out more – get in touch below?