The booking terms and conditions for CITI Virtual Learning Limited (hereafter referred to as the “company”, “CVL”, “we”, “us”, and “our”) for

We encourage prospective clients to read CITI’s terms and conditions, prior to any purchases.


  1. The “Company”, “CVL”, “We”, “Us”, “Our” – this refers to CITI Virtual Learning Limited with a registered office at:
    Suite 26
    Shenley Pavilions
    Chalkdell Drive
    Shenley Wood
    Milton Keynes
    MK5 6LB.
  2. “Client”, “Your”, “You” – this refers to the individual purchasing from CVL that intends to attend a training event.
  3. “Booker” – this refers to the person making the booking with CVL, on behalf of a client attending the course.
  4. “The Website” – this refers to the
  5. “Terms and Conditions” – this refers to the terms of usage and conditions under which all purchases are pursued and the website is utilised.
  6. “Booking Form” – this is an agreement between CVL and its clients, with regard to prospective delivery of services.
  7. “Joining Instructions” – this refers to a set of instructions that are given to clients upon receipt of payment, regarding event-related details.
  8. “Working Days” – this refers to days between Monday and Friday, excluding Public Holidays.


  1. All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.
  2. The published prices exclude VAT. Clients and Companies must pay CVL any VAT that is chargeable on services that are provided; CVL will list the correct VAT amount on the invoice – as required by statute.
  3. All quotations exclude VAT. If the corresponding purchase is pursued, as required by statute, VAT will be applied at the point of purchase and feature within the sales invoice.
  4. The published prices do not include any travel, accommodation or living expenses which the client may incur in attending unless specifically mentioned on the Booking Form. For onsite events, please request a breakdown of our expenses.
  5. VAT is payable regardless of the Client’s country of origin; the point of supply for VAT purposes is the location of the course. For eLearning / distance learning courses, VAT will be charged with regard to the place of supply and the relevant tax legislation in the country of consumption.
  6. If a third party vendor, certification body, or service provider alters their examination fee or material cost, CVL reserves the right to adjust the relevant training course prices to reflect such alterations.
  7. Training event prices listed on correspondence, brochures, leaflets, and materials belonging to CVL are not legally binding due to anticipated price fluctuations; they are advisory at the time of public dissemination and do not constitute as part of a legal agreement.


  1. VAT is added where applicable at the prevailing standard rate.
  2. Payment is due within 30 days of the invoice date. In the event of non-payment within the stated term CVL reserves the right to charge interest on the overdue amount in the amount and manner specified in the Late Payment of Commercial Debts (Interest) Act 1998.
  3. Where a Purchase Order is issued, it must clearly state the purchase order number, course dates, full Invoice amount, and contact details for invoicing. When more than one course is booked on the same booking form, full payment for all courses is required immediately upon confirmation before the commencement of the first course.
  4. All administration fees for cancellations are payable immediately upon receipt of the invoice. The Terms of this agreement override over any other terms of business or purchase conditions put forward by the client.
  5. Once a partial or full payment has been processed, over the phone or on the website by the following methods: Debit Card, Credit Card, Cheque or Bank transfer, the Client will adhere to CVL’s terms and conditions, irrespective of a booking form having been signed.
  6. It is the responsibility of the Client to ensure that the person that approved the purchase of a product, has the correct purchasing authority.

Cancellations and rescheduling

  1. Re-scheduling or cancelling courses or exams with less than 14 days (within 2 weeks) notice prior to the course start date, will result in a 100% charge of the full value of the course booked, in addition to VAT.
  2. Re-scheduling or cancelling courses or exams between 15-28 days (within 4 weeks) prior to the course start date, will result in a 50% charge of the full value of the course booked, in addition to VAT.
  3. Re-scheduling or cancelling courses or exams between 29-42 days (within 6 weeks) prior to the course or exam start date, will result in a 25% charge of the full value of original booking, in addition to VAT.


  1. For Distance Selling your consumer rights entitle you to request a refund within 14 days of purchase, this cooling-off-period is subject to a fair-use policy – we track all resource usage on our learning portal.
  2. When a refund is issued to the Client by CVL, the refund may take up to a maximum of 15 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and banking fees are non-refundable.
  3. CVL will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.

Changes to courses

  1. CVL reserves the right to change any part of a published course; if this is caused by circumstances beyond our control. CVL reserves the right to cancel or reschedule any course and will advise the Client as soon as the change is known. CVL will use all reasonable endeavours to avoid changes of this nature.  For any courses that are rescheduled due to unforeseen circumstances (such as trainer sickness/ low course attendance), every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer Clients a variety of options to pursue their training programme; however, should the offered alternative not be an acceptable option for the Client, a full refund will be issued.
  2. Contents of course timetables are intended for general guidance only and serve as an advisory purpose only. Any typographical errors including pricing or omission in any website, sales literature, administrative documentation, course materials, or other documents are subject to change without any liability on the part of CVL.
  3. The course information, including the course, date, and venue, pre-coursework, maps and directions, will be advised upon the receipt of payment, in the form of joining instructions. CVL reserves the right to change the venue, for circumstances that are beyond our control, and will advise the Client as soon as the change is known. CVL cannot be held liable for out of pocket expenses due to cancellations or alterations to the course venue, that are out of our control.