Navigating change is one of the most demanding challenges organisations face. In a world of evolving technologies, changing customer expectations, economic uncertainty and increasing complexity, leaders need more than just processes and tools. They need a clear understanding of how change works, why people respond to it in different ways, and what it takes to achieve lasting results. Expected learning outcomes:
- Understand the purpose and structure of the CITI Change Diamond™ as a framework for navigating change
- Recognise the value of a structured approach to planning, delivering and sustaining change
- Identify the key themes of making change wanted, making it happen and making it stick
- Prepare to explore the individual facets of the CITI Change Diamond™ in greater depth.
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