Recognising, addressing, and resolving the disagreements and tensions that can arise during periods of change. As organisations introduce new priorities, processes, structures, and ways of working, differing perspectives, competing interests, and uncertainty can create conflict between individuals, teams, and stakeholder groups. This topic explores how conflict can be identified early, understood constructively, and managed in a way that maintains positive relationships, supports collaboration, and keeps the change initiative moving forward. By addressing conflict effectively, organisations can improve engagement, strengthen trust, and create an environment where change can be successfully adopted and sustained. By the end of this topic you will be able to:
- Explain the common causes of conflict during organisational change and the impact unresolved conflict can have on adoption and performance
- Identify and apply appropriate techniques for preventing, managing, and resolving conflict between individuals, teams, and stakeholder groups
- Assess conflict situations and determine the most effective actions to maintain collaboration, stakeholder commitment, and successful change outcomes.
