Manage conflict

Recognising, addressing, and resolving the disagreements and tensions that can arise during periods of change. As organisations introduce new priorities, processes, structures, and ways of working, differing perspectives, competing interests, and uncertainty can create conflict between individuals, teams, and stakeholder groups. This topic explores how conflict can be identified early, understood constructively, and managed in a way that maintains positive relationships, supports collaboration, and keeps the change initiative moving forward. By addressing conflict effectively, organisations can improve engagement, strengthen trust, and create an environment where change can be successfully adopted and sustained.