Understanding and addressing the effects that change has on people, processes, systems, and day-to-day operations. Even well-planned change initiatives can disrupt business performance if impacts are not identified, assessed, and managed effectively. This topic explores how organisations can anticipate the consequences of change, minimise disruption, support affected stakeholders, and maintain operational performance while new ways of working are introduced. By proactively managing impacts, organisations can reduce risks, improve adoption, and create the conditions for successful change delivery. By the end of this topic you will be able to:
- Identify the potential impacts of change on people, processes, systems, and business operations
- Apply approaches for assessing, prioritising, and mitigating business impacts throughout the change journey
- Evaluate the effectiveness of impact management activities in maintaining business performance and supporting successful adoption of change.
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