Clear business ownership of BAU

Ensuring that responsibility for sustaining and improving the outcomes of change is fully transferred from the project team to the operational business. Realising benefits requires more than completing a project; it requires business leaders, managers, and teams to take ownership of the new processes, behaviours, systems, and performance measures. This topic explores how accountability can be established, operational ownership clarified, and governance arrangements adapted to support long-term success. By creating clear ownership of business-as-usual activities, organisations can ensure that the intended benefits of change are maintained, measured, and continually improved over time.