Defining and maintaining the limits, responsibilities, and interfaces that enable change to be delivered effectively across an organisation. Change initiatives often involve multiple teams, functions, projects, and stakeholders, making it essential to establish clear accountabilities, decision rights, and areas of responsibility. This topic explores how boundaries can be defined and managed to improve collaboration, reduce duplication, prevent scope creep, and ensure that people understand their roles in delivering and sustaining change. By creating clarity and maintaining appropriate controls, organisations can strengthen coordination, minimise conflict, and support successful adoption of new ways of working. By the end of this topic you will be able to:
- Explain the importance of defining organisational, team, and project boundaries to support effective change delivery and adoption
- Identify approaches for establishing clear roles, responsibilities, decision rights, and interfaces between stakeholder groups
- Evaluate how boundary management can reduce risks such as scope creep, duplication, confusion, and conflict while improving collaboration and accountability.
