Terms & Conditions

The booking terms and conditions for CITI Virtual Learning Limited (hereafter referred to as the “company,” “CVL”, “we”, “us”, and “our”) for citivirtual.co.uk.

We encourage prospective clients to read CVL’s terms and conditions, prior to any purchases.

1 – Definitions

1.1 – The “Company”, “CVL”, “We”, “Us”, “Our” – this refers to CITI Virtual Learning Limited with a registered office at:

Suite 26 Shenley Pavilions
Chalkdell Drive
Shenley Wood
Milton Keynes
Buckinghamshire
MK5 6LB.

1.2 – “Client”, “Your”, “You” – this refers to the individual purchasing from CVL that intends to attend a training event.

1.3 – “Booker” – this refers to the person making the booking with CVL, on behalf of a client purchasing the course.

1.4 – “The Website” – this refers to the citivirtual.co.uk

1.5 – “Terms and Conditions” – this refers to the terms of usage and conditions under which all purchases are pursued and the website is utilised.

1.6 – “Booking” – this is an agreement between CVL and its clients, with regard to prospective delivery of services.

1.7 – “Online Learning” this refers to learning carried out individually through an e-learning programme.

1.8 – “Virtual Learning” this refers to learning carried out in a group classroom setting.

1.9 – “Joining Instructions” – this refers to a set of instructions that are given to clients upon receipt of payment, regarding event-related details.

1.10 – “Working Days” – this refers to days between Monday and Friday (UK time), excluding Public Holidays.

1.11 – “Unlimited” – referring to online learning access, you have as long as required to complete the online learning. We reserve the right to pass on any exam cost increases applied by the accrediting body after 12 months of initial payment plus booking fee at the time of booking to cover addition costs we may incur.

2 – Prices

2.1 – All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.

2.2 – All quotations exclude VAT. If the corresponding purchase is pursued, as required by statute, VAT will be applied at the point of purchase and feature within the sales invoice.

2.3 – The published prices are inclusive of VAT on the website, however, at checkout the prices will show the VAT as required by statute.

2.4 – The published prices exclude any additional expenses incurred by the client.

2.5 – Clients and Companies must pay VAT that is chargeable on services that are provided.

2.6 – The point of supply for VAT purposes is the location of the course. For online learning courses, VAT will be charged with regard to the place of supply and the relevant tax legislation in the country of consumption.

2.7 – If a third-party vendor, certification body, or service provider alters their examination fee or material cost, CVL reserves the right to adjust the relevant accreditation, course, or prices to reflect such alterations.

2.8 – Course prices listed on correspondence, brochures, leaflets, and materials belonging to CVL are not legally binding due to anticipated price fluctuations; they are advisory at the time of public dissemination and do not constitute as part of a legal agreement.

3 – Payments

3.1 – Payment is due within 30 days of proforma or VAT invoice date. In the event of non-payment within the stated term, the order will be cancelled automatically.

3.2 – Where a Purchase Order is issued, it must clearly state the purchase order number, course dates, full invoice amount, and contact details for invoicing. When multiple courses are booked on the same booking, full payment for all courses is required immediately. Payment will need to be received before the commencement of the first course.

3.3 – All administration fees for cancellations are payable immediately upon receipt of the invoice. The terms of this agreement override over any other terms of business or purchase conditions put forward by the client.

3.4 – Once a payment has been processed on the website by the following methods: Debit Card, Credit Card, or via Bank transfer, CVL’s terms and conditions will immediately apply.

3.5 – It is the responsibility of the Client to ensure that the person that approved the purchase of a product, has the correct purchasing authority.

3.6 – Course information, including the course, date, and pre-coursework will be advised upon the receipt of full payment, in the form of joining instructions.

4 – Cancellations and rescheduling of virtual classroom events

4.1 – Re-scheduling or cancelling courses or exams with less than 14 days (within 2 weeks) notice prior to the course start date, will result in a 100% charge of the full value of the course booked, in addition to VAT.

4.2 – Re-scheduling or cancelling courses or exams between 15-28 days (within 4 weeks) prior to the course start date, will result in a 50% charge of the full value of the course booked, in addition to VAT.

4.3 – Re-scheduling or cancelling courses or exams between 29-42 days (within 6 weeks) prior to the course or exam start date, will result in a 25% charge of the full value of original booking, in addition to VAT.

5 – Refunds

5.1 – For online learning your consumer rights entitle you to request a refund within 14 days of purchase, this cooling-off-period is subject to a fair-use policy – we track all resource usage on our learning portal.

5.2 – When a refund is issued to the Client by CVL, the refund may take up to a maximum of 15 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and banking fees are non-refundable.

5.3 – CVL will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.

5.4 – Refunds for online learning or examinations will not be provided after six months of purchase date. This is only following investigation and at CVL’s discretion.

5.5 – Exam cost increases applied by accrediting bodies will be passed on and are non-refundable.

6 – Changes to courses

6.1 – CVL reserves the right to change any part of a published course if this is caused by circumstances beyond our control such as syllabus changes by accrediting bodies.

6.2 – CVL reserves the right to cancel or reschedule if there are extenuating circumstances, for example, force majeure. CVL will advise the Client as soon as the change is known and the reason and CVL will use all reasonable endeavours to avoid changes of this nature.

6.3 – For any virtual courses that are rescheduled due to unforeseen circumstances (such as trainer sickness), every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer Clients a variety of options to pursue their training programme. However, should the offered alternative not be an acceptable option for the Client, the matter will be investigated, and a reasonable solution will be sought.

and

Privacy Policy

Who we are

We are CITI Virtual Learning Limited (herein CVL) – is a company incorporated on the 16th November 2020 in the United Kingdom with number 13024567 to complete online and distance learning elements from our parent company CITI Limited.

All information in this site is provided ‘as-is’, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.

In no event will CVL, its related partnerships or corporations, or the partners, agents or employees thereof, be liable to you or anyone else for any decision made or action taken in reliance on the information in this site or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Certain links in this site connect to other web sites maintained by third parties over whom CVL has no control. CVL makes no representations as to the accuracy or any other aspect of information contained in other web sites.

What personal data we collect and why we collect it

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

We never knowingly pass your details on to other company(s). Whilst we take every measure and precaution possible to secure your data, should we discover a security breach of our systems we will notify you of the impact and any losses of your data that may have occurred.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. You should ensure that any images you upload are not inappropriate or use profanity, or are subject to copyright – any infringement of these rules may lead to the closure of your account.

Contact forms

In using any of our contact forms, you agree that you have read and accept the privacy policy below, and give consent for CITI to contact you in the future regarding specific products / services / events that may be of interest.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Embedded content from other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Your contact information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will never use your personal information to send you promotional information about third parties.

You have the right to opt out, or request to be forgotten at any point. You can do this either by updating your preferences using the unsubscribe link in any email that we send to you, or by contacting our DPO by sending an email to dpo@citi.co.uk or by telephone on 01908 283 600.

How we protect your data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How do I exercise my data subject rights?

We have appointed a Data Protection Officer (DPO) who acts as a single point of contact for the ICO, data subjects and members of staff in all matters relating to data protection compliance. As well as by letter, anyone can contact our DPO by sending an email to dpo@citi.co.uk or by telephone on 01908 283 600.

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