Communication is key – most people believe they communicate well, yet we are all open to being misunderstood, misinterpreted and sometimes, we may even cause offence or upset unintentionally. There are so many different types and mechanisms of communication these days and at times we are overloaded. This session is designed to revisit how we communicate, why communication breaks down and how important it is to check understanding.
By the end of this session participants will be able to:
- assess personal communication preferences and why
- explore responses and checking understanding of the recipient
- empathise with other’s preferences
- understand the pitfalls of over-communication.