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Terms & Conditions

The booking terms and conditions for CITI Virtual Learning Limited (hereafter referred to as the “company,” “CVL”, “we”, “us”, and “our”) for citivirtual.co.uk. 

We encourage prospective clients to read CVL’s terms and conditions, prior to any purchases. 

1 – Definitions

1.1 – The “Company”, “CVL”, “We”, “Us”, “Our” – this refers to CITI Virtual Learning Limited with a registered office at:

Suite 26 Shenley Pavilions
Chalkdell Drive
Shenley Wood
Milton Keynes
Buckinghamshire
MK5 6LB.

1.2 – “Client”, “Your”, “You” – this refers to the individual purchasing from CVL that intends to attend a training event.

1.3 – “Booker” – this refers to the person making the booking with CVL, either as an individual or on behalf of a client purchasing the course.

1.4 – “The Website” – this refers to the website hosted at citivirtual.co.uk

1.5 – “Terms and Conditions” – this refers to the terms of usage and conditions under which all purchases are pursued and the website is utilised.

1.6 – “Booking” – this is an agreement between CVL and its clients, with regard to prospective delivery of services.

1.7 – “eLearning” this refers to learning carried out individually through our learning portal.

1.8 – “Virtual classrooms” this refers to real-time learning carried out in a group classroom setting.

1.9 – “Joining Instructions” – this refers to a set of instructions that are given to clients upon receipt of payment, regarding event-related details.

1.10 – “Working Days” – this refers to days between Monday and Friday (UK time), excluding Public Holidays.

1.11 – “Unlimited” – referring to online learning access, you have as long as required to complete the online learning. We reserve the right to pass on any exam cost increases applied by the accrediting body after 12 months of initial payment plus booking fee at the time of booking to cover addition costs we may incur.

2 – Prices

2.1 – All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry. 

2.2 – All quotations exclude VAT. If the corresponding purchase is pursued, as required by statute, VAT will be applied at the point of purchase and feature within the sales invoice. 

2.3 – The published prices are inclusive of VAT on the website, however, at checkout the prices will show the VAT as required by statute. 

2.4 – The published prices exclude any additional expenses incurred by the client. 

2.5 – Clients and Companies must pay VAT that is chargeable on services that are provided. 

2.6 – The point of supply for VAT purposes is the location of the course. For online learning courses, VAT will be charged with regard to the place of supply and the relevant tax legislation in the country of consumption.

2.7 – If a third-party vendor, certification body, or service provider alters their examination fee or material cost, CVL reserves the right to adjust the relevant accreditation, course, or prices to reflect such alterations. 

2.8 – Course prices listed on correspondence, brochures, leaflets, and materials belonging to CVL are not legally binding due to anticipated price fluctuations; they are advisory at the time of public dissemination and do not constitute as part of a legal agreement.

3 – Payments

3.1 – Payment is due within 30 days of proforma or VAT invoice date. In the event of non-payment within the stated term, the order will be cancelled automatically.

3.2 – Where a Purchase Order is issued, it must clearly state the purchase order number, course dates, full invoice amount, and contact details for invoicing. When multiple courses are booked on the same booking, full payment for all courses is required immediately. Payment will need to be received before the commencement of the first course.

3.3 – All administration fees for cancellations are payable immediately upon receipt of the invoice. The terms of this agreement override over any other terms of business or purchase conditions put forward by the client.

3.4 – Once a payment has been processed on the website by the following methods: Debit Card, Credit Card, or via Bank transfer, CVL’s terms and conditions will immediately apply.

3.5 – It is the responsibility of the Client to ensure that the person that approved the purchase of a product, has the correct purchasing authority.

3.6 – Course information, including the course, date, and pre-coursework will be advised upon the receipt of full payment, in the form of joining instructions. 

4 – Virtual classroom bookings for groups

4.1 – Re-scheduling or cancelling courses or exams with less than 14 days (within 2 weeks) notice prior to the course start date, will result in a 100% charge of the full value of the course booked, in addition to VAT.

4.2 – Re-scheduling or cancelling courses or exams between 15-28 days (within 4 weeks) prior to the course start date, will result in a 50% charge of the full value of the course booked, in addition to VAT.

4.3 – Re-scheduling or cancelling courses or exams between 29-42 days (within 6 weeks) prior to the course or exam start date, will result in a 25% charge of the full value of original booking, in addition to VAT.

5 – Refunds

5.1 – For online learning your consumer rights entitle you to request a refund within 14 days of purchase, this cooling-off-period is subject to a fair-use policy – we track all resource usage on our learning portal.

5.2 – When a refund is issued to the Client by CVL, the refund may take up to a maximum of 15 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and banking fees are non-refundable.

5.3 – CVL will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.

5.4 – Refunds for online learning or examinations will not be provided after six months of purchase date. This is only following investigation and at CVL’s discretion.

5.5 – Exam cost increases applied by accrediting bodies will be passed on and are non-refundable.

6 – Changes to courses

6.1 – CVL reserves the right to change any part of a published course if this is caused by circumstances beyond our control such as syllabus changes by accrediting bodies.

6.2 – CVL reserves the right to cancel or reschedule if there are extenuating circumstances, for example, force majeure. CVL will advise the Client as soon as the change is known and the reason and CVL will use all reasonable endeavours to avoid changes of this nature.

6.3 – For any virtual courses that are rescheduled due to unforeseen circumstances (such as trainer sickness), every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer Clients a variety of options to pursue their training programme. However, should the offered alternative not be an acceptable option for the Client, the matter will be investigated, and a reasonable solution will be sought.

7 – Virtual classroom bookings for individuals

7.1 – Commitment to Attend. The participant acknowledges that full attendance across both days is essential to gain the intended learning outcomes and certification (if applicable). Partial attendance may result in delay in examination booking, until eLearning and mock examination are completed successfully.

7.2 – Technology Requirements. The participant is responsible for ensuring access to Microsoft Teams, a stable internet connection, a functioning device with audio/video capabilities, and any required software or platform access prior to the course start date. It is recommended that a personal laptop is used to prevent issues with organisational firewalls.

7.3 – Non-attendance and Late Arrivals. Failure to attend without prior notice will be considered non-attendance. Late arrivals may miss critical content which may affect your ability to complete the examination.

7.4 – Transfer and Substitution. Requests to transfer registration to a future course or substitute another participant must be submitted at least 7 working days before the course start date and are subject to approval.

7.5 – Code of Conduct. Participants are expected to engage respectfully and professionally. Disruptive behaviour may result in removal from the course without refund.