Communication

In this lesson we discuss:

Communication is the giving, receiving, processing and interpretation of information. Information can be conveyed verbally, non-verbally, actively, passively, formally, informally, consciously or unconsciously.

At the end of this lesson you will be expected to know the following learning outcomes:

4.1 Explain the benefits, to a project, of a communication plan
4.2 Explain the relationship between stakeholder analysis and an effective communication management plan
4.3 State factors which can positively or negatively affect communication
4.4 State sources of conflict within a project
4.5 Explain ways in which conflict can be addressed (such as Thomas Kilmann Conflict Mode Instrument)
4.6 Explain how to plan and conduct negotiations (including ZOPA, BATNA and ‘Win Win’)